We are a proud family-owned business specializing in Casters, Wheels, and related components. Access Casters is a leader in customer service, innovation, and technology. We offer expertise to O.E.M., dealer, and retail customers to provide solutions based on each customer's needs. Our sales and customer service team are experts with over 100 years of caster and wheels experience. Starting out in 2003, servicing primarily the Great Lakes region, Access Casters has grown an international customer base. We are centrally located in Chicago Illinois, in the Beverly neighborhood.
Access excels in the following areas:
Please inquire about our American made products. We have product lines that have all or most of their components manufactured in the USA!
Please contact us for your specific product applications. We have stem, plate, stainless, pneumatic, rigid, and swivel casters. Our wheel materials include polyurethane, cast iron, v-grooves, phenolic, and mold on rubber wheels. We have seen thousands of applications. We can find the right caster for your needs. We are very resourceful and interested in helping you improve your bottom line. Please call and put Access Casters to work for you.
Please NOTE: All pictures are on our site are representations of the casters we sell. Engineering changes may be made at any time with out notification. Due to the nature of the pneumatic tire, these tires may loose air similar to a bike tire.
TERMS & CONDITIONS
Loss or Damage in Transit:
By law, title for goods sold transfer to you the Customer when we give the product to the transportation company. All claims for damage or loss should be taken up with the transportation company. Please note damage immediately to the transportation company. We will assist you to the best of our ability for any freight claims that arise from the shipment. You must notify us of any damage, shortage, or wrong product shipped within 10 days of receiving the product.
Returns & Errors:
If you ordered the wrong product, please call us immediately at 773-881-4186 for a RGA (Return Goods Authorization). All returns must be freight pre-paid and returns will not be accepted unless the RGA has been arranged in advance. A 20-35% restocking fee applies to all returned goods unless we shipped the order incorrectly.
We are a distributor so all product purchased from us comes with the manufacturers limited warranty. Modification or misuse (including overloading) of product voids the warranty and absolves the seller of liability. Access is limited to repair or replacement under manufactures warranty of any product determined to be defective under normal usage. Casters are to be used for manual operation, consult Access for temp ranges not listed on our website. Special ordered product may not be returnable or cancelled.
Most product is shipped within 3-5 business days from the time we place the order. Items needing 2 weeks or more are noted in the item. We assume no liability for lost profit, incidental, or consequential damages due to delay, factory error, or product failure.